Our Commitment to Quality
Every piece at vandv_wardrobe is checked for quality before shipping. Because of this, we follow a No Refund/No Return policy.
However, if your order is damaged during transit, we are happy to help! Please ensure you record a complete unboxing video as soon as your package arrives. This video serves as your proof and must be sent to us within 24 hours for a resolution.
At vandv_wardrobe, we maintain a strict No Refund and No Return policy. All sales are final once a purchase is completed and delivered.
Damaged or Wrong Items:
We only accept claims for items that are received damaged or incorrect.
To qualify:
Mandatory Unboxing Video: You must record a clear, continuous, and unedited unboxing video starting from the sealed package.
Timeframe: Share the video via WhatsApp or DM within 24 hours of delivery.
Verification: Claims will be processed only after our team verifies the video proof.